Refund policy

Refund Policy

Generally Harperwood Floral Design is unable to give refunds and exchanges for flowers and/or perishable items. As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call us on (02) 9544 1199 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.

Shipping
To return your product, you should mail your product to: 11-13 Ocean Grove Ave, Cronulla, Sydney, New South Wales, AU, 2230

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.